Been doing business with Matt for about 10 yrs. Recently purchased my first road bike from him, a Masi Alare. Started to have issues with the front disc brake every time I reinstalled the front wheel. Matt took the time to make sure I knew how to adjust the brake, but it got to be very annoying. Matt went to bat for me with Masi. They didn't have an explanation for my problem. Matt took it upon himself to come up with a solution, and didn't charge me a cent for his time or the replacement brake. Terrific customer service.
It's a small business owned by a local family all of the staff the staff seem to be helpful and friendly!
I wanted to write a quick review to let others know about the great experience I have had dealing with Matt at Peak Performance Bike Shop. Matt is extremely knowledgeable and passionate about cycling. He really knows his stuff and strives to make sure the customer has a great experience at his shop. Today for example I just stopped in to poke around, while I was there he was helping a customer with a replacement mountain bike fork. Matt made a variety of tweaks and adjustments to the new fork until it would fit the customers bike perfectly. Another customer came in and said he had an old bike that was in dire need of a tuneup, catch was he needed the work done right away, Matt said no problem and assured him that he would have it done in plenty of time. If you are in need of any bike repairs, a new bike or accessories, I would highly recommend going to see Matt...you will not be disappointed!
Whenever I have a bike problem, this is my go-to shop for prompt, courteous assistance. The owner clearly loves bikes and is helpful and knowledgeable. He never tries to sell me products or services that I don't need and is concerned about my safety.
Best bike shop around! Honest hardworking and great prices. I own a small business too and I know that when you look at the ridiculous bad reviews that people thoughtlessly write it makes all the hardwork and time you spend building a buisness seem not worth all the effort. Matt is great at what he does. I hope that anyone looking at all these reviews don't pay attention to the negative ones. You won't find a better bike shop around believe me I tried all of them.
Peak Performance Bicycles is a US Bicycle Store based in Granby, Massachusetts. Peak Performance Bicycles is located at 77 W State St, Granby, MA 01033, USA.
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